Return Policy

At Beauty Zone (beautyzone.pk), we want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return under the conditions outlined below.

1. Return Eligibility

A product may be eligible for return if:

  1. The product received is damaged or defective.
  2. You received the wrong product.
  3. The item is missing parts or accessories.

To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Request Timeframe

Customers must submit a return request within 48 hours of receiving the order. Requests made after this period may not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, certain beauty and personal care products cannot be returned once opened or used, including:

  1. Opened skincare products
  2. Used makeup products
  3. Personal hygiene items

4. Return Process

To initiate a return, customers should contact our support team and provide:

  1. Order number
  2. Product name
  3. Reason for return
  4. Photos (if the item is damaged or incorrect)

Once the request is approved, instructions will be provided on how to return the product.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect item, the return shipping cost may be covered by Beauty Zone or the seller. Otherwise, customers may be responsible for the return shipping charges.

6. Inspection and Approval

After the returned product is received, it will be inspected to ensure it meets the return conditions. Once approved, the customer may receive a replacement, exchange, or refund depending on the situation.

7. Marketplace Sellers

Beauty Zone allows third-party sellers to operate their stores on the platform. Return requests for products sold by third-party sellers will be coordinated with the respective seller while ensuring customer support.

For any return-related questions, customers can contact the support team through the contact information available on beautyzone.pk.

Beauty Zone is committed to providing a reliable and fair shopping experience for all customers.