Refund Policy

At Beauty Zone (beautyzone.pk), customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be requested.

1. Eligibility for Returns and Refunds

Customers may request a return or refund if:

  1. The product received is damaged or defective.
  2. The wrong product was delivered.
  3. The product is significantly different from the description on the website.

To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition as received.

2. Return Request Time

Customers must report any issue within 48 hours of receiving the order. Requests made after this period may not be eligible for return or refund.

3. Non-Refundable Items

For hygiene and safety reasons, some beauty and personal care products may not be eligible for return once opened or used, including:

  1. Opened skincare products
  2. Used makeup items
  3. Personal hygiene products

4. Refund Process

Once the returned product is received and inspected, we will notify the customer about the approval or rejection of the refund.

If approved, the refund will be processed through:

  1. Bank Transfer for prepaid orders
  2. Bank transfer or store credit for Cash on Delivery orders

Refund processing may take 5–10 business days depending on the payment method and bank processing time.

5. Exchange Option

In some cases, customers may choose to exchange the product instead of receiving a refund, subject to product availability.

6. Third-Party Sellers

Beauty Zone operates as a marketplace where third-party sellers can sell their products. Some refund or return conditions may depend on the individual seller’s policy. However, Beauty Zone will assist customers in resolving any issues.

7. Shipping Costs

If the return is due to our mistake (wrong or defective product), return shipping costs will be covered by Beauty Zone or the seller. Otherwise, the customer may be responsible for return shipping charges.

8. Contact for Refund Requests

To request a return or refund, customers should contact our support team through the contact details available on beautyzone.pk and provide:

  1. Order number
  2. Product details
  3. Reason for return
  4. Photos (if product is damaged or incorrect)

Beauty Zone aims to ensure a fair and transparent process for both customers and sellers.